How To Order From Us:

Frequently Asked Questions  <<< Click here to go to the FAQ page.

We ship only to locations within the United States. Rare exceptions may be made to this rule BUT, payment must be wired to our bank in advance. In addition, extra charges will be incurred based on how much paperwork is required. Also, foreign shipments will be shipped by UPS only unless you arrange your own shipper to pick up product at our dock. We are a UPS shipper. E-mail for more details.

U. S. customers may order from us by several different means:

• You may fax your order (the filled out worksheet) to 1-217-352-4030.

• You may e-mail your order to info@leisure-time.com(PLEASE FAX YOUR CREDIT CARD INFORMATION   on the FAX line - DO NOT e-mail it!)

• For Pet & Hobby orders, you may use our secure shopping basket ordering system.  This is the preferred order method. Using it you will get e-mail conformation of your order as well as UPS tracking information.

Methods of payment:

• Mastercard, Visa, American Express and Discover credit cards are accepted. Credit card orders must be shipped to the billing address of the credit card. Your name and address must be submitted with the order and will be verified with your credit card company before shipping (This is for your protection). The expiration date of the card must be provided.

• We do not ship COD.

Shipping Information:

• We will ship any dollar amount. We do, however, recommend ordering $25.00 worth of shippable merchandise or more to defray the costs of shipping. Many of the items we list are not always available from the suppliers - especially in the hobby and game areas. If your order does not have enough shippable product, we will e-mail you with the specifics. Availability of items must be researched and is not necessarily available over the phone.  Please e-mail availability questions and we will poll our various warehouses to see if items are in stock. Orders are filled on a paid basis.

• . We  charge a flat $3.99 Handling fee on each order.

• For Illinois residents there is a 7.75% sales tax added.

• Our normal shipping is UPS Ground Track. We are a UPS shipping station. You are charged only the actual UPS shipping on your order. For other shipping options, please e-mail us your requests at info@leisure-time.com.

Returns:

• We are not in the return business. Please pre-qualify your order as well as possible by e-mail.

• In the event you must return merchandise, a "Return Authorization Number" is required. This may be obtained via e-mail at info@leisure-time.com.  All returns must have a copy of our invoice as proof of purchase. You are responsible for all return shipping costs. Your return may be credited 100% to another purchase. A 15% restocking fee will be deducted from your refund check or credit card rebate on all other returns. You may return merchandise only if:

• :) The item has not been used and is in new condition

• :) The item is in original like new packaging

• :) All original documentation is included

• :) The item was purchased in the last 30 days

Merchandise Damaged In Transit:

Contact us immediately. UPS must be notified ( we will do this). All parcels sent by UPS are insured. It is their policy to send a representative to your address. They will return the damaged merchandise to us in its original packaging after inspection. Merchandise returned via other means will not be credited.

If returned merchandise is damaged, we will handle it as long as you obtained a "Return Authorization Number".

Defective Merchandise:

Warranty of product is by the manufacturer. We are a manufacturers representative for many of the products we carry. If possible, we will handle any problems with defective merchandise. Many times it is more cost effective to deal directly with the the manufacturer. Contact us by e-mail at info@leisure-time.com.

A special note for buyers of plastic model kits - - missing or defective parts will be sent to you directly from the manufacturer. DO NOT return the kit.

Last modified: December 11, 2007